How to Deal With Income Tax Notices?

By Tevait Feanle •  Updated: 01/23/24 •  5 min read

When your phone or email beeps, you are hoping to hear from loved ones, not the tax man! However, SARS does diligently send out a wealth of notices, requests, and letters related to your tax affairs throughout the year. These range from simple confirmations of receipt to important notifications about the status of your tax. While it can be tempting to ignore them, it is important to stay on top of them and respond timeously to requests to make sure they don’t have knock-on effects on the tax you owe.

- ADVERTISEMENT -

What are Income Tax Notices?

Speaking purely technically, ‘Income Tax Notices’ is the term the Government uses to cover the notices, amendments, and updates it publishes related to income tax matters in the Government Gazette. In South Africa, we have the existing framework of our taxation-related acts, and then Tax Notices are used to update, refine, and clarify those policies. Income Tax Notices specifically deal with updates and adjustments to the Income Tax Act of 1962.

However, the term ‘income tax notices’ is often used by laypeople to refer to the various communications they receive from SARS about their specific income tax returns. This includes Notices of Assessment, requests for supporting documents, and other communications from SARS.

How to Deal with Income Tax Notices?

The best way to deal with any communication from SARS, including income tax notices, is to open and read them and understand why they have been issued. Hiding from them could drop you in hot water! In many cases, there is absolutely nothing further needed from you and no bad news at all, and the notice will be a system-generated one informing you of amounts due, reference numbers to use, and other administrative issues. For example, the Notice of Assessment is generated from your submitted tax return. Typically, it informs you that the amount of income tax due which you submitted has been accepted, the amount due to be paid, and how to pay it.

However, some income tax notices will need more from you. The Notice of Assessment, for example, could also be used to tell you that SARS disagrees with the amount you have stated. Or it may be generated from a SARS auto-assessment, where you will need to log in and meticulously check what they have auto-populated for you is correct. You might also receive a notice from SARS requesting further supporting documents, or informing you that you have been selected for verification or audit processes. They may also be requesting corrections to a submitted return.

In most circumstances, you have 21 business days to respond to any request from SARS requiring your input, or roughly a calendar month. It is only when you fail to action their request by that deadline that further action will be taken. And, as we have explored, these are often very routine checks and verifications, and nothing to worry about. Even in cases where there is a potential dispute, taking action, uploading your proofs, and, if necessary, filing an official dispute with SARS

- ADVERTISEMENT -
will do what is needed to resolve the issue, whereas ignoring them will only exacerbate it.

How do I get my SARS Income Tax Letter?

The idea of ‘income tax letters’ is a vague and rather inaccurate one. There is no single SARS income tax letter you might receive. When these are used in day-to-day conversation, it typically means the person either wants proof you are tax registered (officially an IT150 form) or what used to be referred to as a ‘tax clearance certificate’, which proves to third parties that your tax affairs with SARS are compliant and in order.

Luckily, you can request both of these digitally via eFiling now. Your IT150 form is typically under ‘SARS Correspondence’, and can always be re-requested from them if you need to. You can also request this via their mobile app or the *134*7277# USSD code on a cellphone. The new Tax Compliance Status system replaced the older tax clearance certificate, offering a better, near real-time idea of your tax affairs. You will now activate this on your profile, and generate a PIN that can be sent to interested parties to confirm it.

What is an ITA34 Notice from SARS?

An ITA34 Notice from SARS is your Notice of Assessment. It is a summary of the information on your tax return- income, expenses, deductions, rebates, PAYE, and tax already paid- for the year related to the income tax form. It also provides you with banking and payment details, including the reference number you should use on all payments related to that form or tax period.

How Do I Know I Owe SARS?

When you submit any tax return, whether income tax or something like provisional tax or VAT, to SARS, you get your Notice of Assessment from them. This includes a summary of what has been paid towards the assed sum, outstanding balances, and how to pay them. However, this will always be centered on that one return, and may not be an accurate reflection of your whole account. You can also request a statement of account on eFiling, by heading to the ‘SARS Correspondence’ tab and generating it there. This will give you an accurate overall picture of everything you owe to SARS, either generally or per tax type.

Income tax notices may seem like another irritation in a world full of messages and prompts, but they carry important information about your account and the status of your income tax and refunds due, so they are worth paying attention to.

- ADVERTISEMENT -

Keep Reading

What Happens After Submitting Your Tax Return?

What Happens After Submitting Your Tax Return?

Today, we'll explore what happens to your tax return after you click ‘submit’,  and what you can expect to hear from SARS.

How To Complete The Tax E-Filing Registration Process

How To Complete The Tax E-Filing Registration Process

Setting out on your tax e-filing journey in South Africa is a breeze. Just follow this roadmap:

Why Your Tax Refund Might Be Delayed

Why Your Tax Refund Might Be Delayed

Today, we will be looking at this issue in more depth and how to give your income tax refund the best possible chance of being processed quickly.

How To File a Complaint with the Income Tax Department

How To File a Complaint with the Income Tax Department

But sometimes taxpayers are unhappy with how SARS treats them or their tax matters. In these cases, taxpayers can complain to SARS

Reasons Why Tax Returns Get Rejected After Filing

Reasons Why Tax Returns Get Rejected After Filing

Today we will be looking at this situation in more detail, including why it happens and what you can do about it.

How to Claim A Refund For Excess TAX Paid

How to Claim A Refund For Excess TAX Paid

This piece will update you on how to receive a SARS repayment, who can obtain a refund, what to do to acquire a refund

Difference Between Tax Avoidance and Tax Evasion?

Difference Between Tax Avoidance and Tax Evasion?

Tax avoidance and tax evasion are often used interchangeably. Read on to learn the difference between tax evasion and tax avoidance.    

IT12EI – Return of Income Tax Exempt Organisation

IT12EI – Return of Income Tax Exempt Organisation

This article explains the measures you can take to file your return of income for an organization(IT12EI ) that does not pay tax. 

Difference Between Direct Tax and Indirect Tax

Difference Between Direct Tax and Indirect Tax

What Is the Difference Between Direct Tax and Indirect Tax? Read on to learn the difference between direct tax and indirect tax. 

How Many Times Can I Revise Tax Return?

How Many Times Can I Revise Tax Return?

so today we’ve compiled this guide to help, exploring everything you need to know about tax return revisions and SARS.

How Does Tax On Bonuses Work in South Africa?

How Does Tax On Bonuses Work in South Africa?

How Does Tax On Bonuses Work in South Africa? We are here with this helpful guide to taxation and bonuses in South Africa.

How to Submit Provisional Tax to SARS

How to Submit Provisional Tax to SARS

This article will guide you through submitting your provisional tax return to SARS. 

Reasons You Still Need to File Your Tax Return 

Reasons You Still Need to File Your Tax Return 

Reasons You Still Need to File Your Tax Return. Here are some good reasons why you should file your tax return

What Is Capital Gains Tax In South Africa?

What Is Capital Gains Tax In South Africa?

And to sweeten the deal, CGT offers certain exemptions and concessions for specific taxpayers and circumstances.

Savings Tax in South Africa

Savings Tax in South Africa

Today we will be looking at all things tax- and savings-related, from the amount of money you can keep in your bank account without taxation